Five9 CRM Integrations

Five9 Adapters for Agent Desktop Toolkit
The Five9 adapters for Agent Desktop Toolkit are browser plug-ins for agents that provide stand-alone Five9 telephony contact center capabilities that you can integrate with any Web-based CRM, ERP, or other application. To implement the Five9 adapters for Agent Desktop Toolkit, download the guides and the resources for your adapter. For additional assistance, contact your administrator.

Plus Adapter

Documentation Downloads
Agents Plus Adapter for Agent Desktop Toolkit Agent's Guide Installer Windows | Mac
Extension Chrome | Firefox | Edge
Toolbar extension Chrome | Firefox | Edge
Administrators Plus Adapter for Agent Desktop Toolkit Administrator's Guide System space Installer Windows | Mac
Extension Chrome | Chrome extension file | Firefox | Edge
Toolbar extension Chrome | Firefox | Edge

Stateless Adapter

Documentation Downloads
Agents Adapter for Agent Desktop Toolkit Agent's Guide Installer Adapter for Agent Desktop Toolkit

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Five9 Adapters for Salesforce
Five9 Adapters for Salesforce empower salespeople, service representatives, and contact center agents with the Five9 telephony and contact center capabilities inside a single Salesforce desktop. Five9 has optimized the adapters to seamlessly fit into your Sales Cloud or Service Cloud environment to give to your agents an intuitive interface that minimizes training needs and maximizes productivity. To implement the Five9 adapters for Salesforce, download the guides and the resources for your adapter. For additional assistance, contact your administrator.
Five9 Adapters for Oracle Service Cloud
Five9 adapters for Oracle Service Cloud integrate Five9 with Oracle Service Cloud. Five9 provides telephony capabilities for users of Oracle Service Cloud and routes incidents for Oracle Service Cloud email and chat channels. Five9 has optimized the adapters to seamlessly blend into a single Oracle Service Cloud desktop, which provides to your agents an intuitive interface that minimizes training needs and maximizes productivity. To implement the Five9 adapters for Oracle Service Cloud, download the guides and the resources for your adapter. For additional assistance, contact your administrator.
Five9 Adapter for Microsoft Dynamics 365
The Five9 Plus Adapter for Microsoft Dynamics 365 integrates Five9 with Microsoft Dynamics 365. Five9 provides powerful telephony and blended agent capabilities to enhance your sales, service, and marketing organization. Five9 has optimized the adapter to seamlessly fit into your Microsoft Dynamics 365 environment to provide your agents with an intuitive and easy-to-use interface that minimizes training needs and maximizes productivity. To implement the Five9 adapter for Microsoft Dynamics 365, download the guides and the resources for your adapter. For additional assistance, contact your administrator.
Five9 Adapter for Zendesk
The Five9 Plus Adapter for Zendesk integrates Five9 with Zendesk. Five9 has optimized the adapter to seamlessly fit into your environment, which provides an intuitive interface that minimizes training needs and maximizes productivity. To implement the Five9 adapter for Zendesk, download the guides and the resources for your adapter. For additional assistance, contact your administrator.
Five9 Adapters for NetSuite
The Five9 Adapters for NetSuite integrate Five9 with the NetSuite CRM application. The adapters enrich the NetSuite user experience with a best-of-breed cloud solution that provides Five9 telephony contact center capabilities in the NetSuite desktop. Five9 has optimized the adapter to seamlessly fit into your environment, which provides to your agents an intuitive interface that minimizes training needs and maximizes productivity. To implement the Five9 adapter for NetSuite, download the guides and the resources for your adapter. For additional assistance, contact your administrator.
Five9 Adapter for ServiceNow
The Five9 Plus Adapter for ServiceNow integrates a seamless omnichannel contact center solution in your ServiceNow environment. Optimized for all versions of the ServiceNow desktop, Five9 provides a powerful and intuitive dialer, telephony, blended-agent, omnichannel solution for agents, supervisors, administrators, and managers to drive smarter customer engagement for better results. To implement the Five9 adapter for ServiceNow, download the guides and the resources for your adapter. For additional assistance, contact your administrator.
Five9 Adapter for Velocify
The Five9 Adapter for Velocify integrates Five9 with the Velocify CRM application. Five9 leverages the Velocify Web services to enhance Velocify with Five9 advanced telephony and call center capabilities. To implement the Five9 adapter for Velocify, download the guides and the resources for your adapter. For additional assistance, contact your administrator.